 Phones, Conferencing and Collaboration

Learn about the Minnesota State provided web meeting software, Zoom.

View Conference Phone Features.

How to forward your calls from your desk phone to another extension or mobile phone.

View instructions on how to access, set up and use Cisco Jabber and E911. Cisco Jabber requires a business need and approval is made by pandemic team.

Software Install instructions for Cisco Jabber / E911 (Windows)

View step by step instructions on how to set up a Conference Bridge meeting.

Set up your department's voicemail greeting

Examples for different options when setting up or changing your Departmental or employee voicemail greeting.

Microsoft Teams name changes may be required when a department name changes or reorganizes.

Instructions: Change Microsoft Teams background before joining a meeting or during a meeting.

How to create Teams collaboration sites for faculty and staff

View information on Microsoft Teams and available training resources.

A summary of headphones that have been tested by ITS that will function correctly with the Cisco Desk Phones

How to view recent external caller contact information on your Cisco IP Phone.

Voicemail initial setup, basic navigation, menus and options.

Webex mobile app download, tips, and information resources on how to use Webex mobile.

Instructions include: sending a fax, viewing status of sent faxes and viewing received faxes

Provides information on classroom technology equipment and capabilities to support Zoom.

How to use automatic live transcription in Zoom

See how to information on viewing and using closed captions and the full transcript in Zoom meetings

Learn about the different ways to check your voicemail from your Cisco IP phone, off-campus, or using the Web interface.

View available phone features and descriptions including Cisco IP phone user and reference guides.

Steps by step instructions to change a forgotten Voicemail PIN.

Step by Step instructions on locating the Host name on your Cisco IP phone display.

Learn about frequently used playback numbers and more.

Step by step instructions on how to login/logout of Hunt Groups and general overview.

Learn about the Cisco Unified Communications Self-Care web interface and options, use your StarID and password to the login.