Articles and user guides about Cisco IP phones, video & web conferencing tools and more.
Learn about the Minnesota State provided web meeting software, Zoom.
Metro State cell phone issues/escalation/steps to take
View Conference Phone Features.
How to forward your calls from your desk phone to another extension or mobile phone.
View instructions on how to access, set up and use Cisco Jabber and E911. Cisco Jabber requires a business need and approval is made by pandemic team.
View step by step instructions on how to set up a Conference Bridge meeting.
Set up your department's voicemail greeting
Examples for different options when setting up or changing your Departmental or employee voicemail greeting.
To experience the full Zoom meeting features, install Zoom desktop client and Zoom mobile app using these instructions.
How to create Teams collaboration sites for faculty and staff
View information on Microsoft Teams and available training resources.
A summary of headphones that have been tested by ITS that will function correctly with the Cisco Desk Phones
How to view recent external caller contact information on your Cisco IP Phone.
Voicemail initial setup, basic navigation, menus and options.
Activate your Minnesota State Zoom account and Single Sign-On (SSO)
Article for instructors to know to what degree classrooms support Zoom
See how to information on viewing and using closed captions and other Zoom related closed captioning resources.
Learn about the different ways to check your voicemail from your Cisco IP phone, off-campus, or using the Web interface.
View available phone features and descriptions including Cisco IP phone user and reference guides.
Steps by step instructions to change a forgotten Voicemail PIN.
Step by Step instructions on locating the Host name on your Cisco IP phone display.
Learn about frequently used playback numbers and more.
Step by step instructions on how to login/logout of Hunt Groups and general overview.
Learn about the Cisco Unified Communications Self-Care web interface and options, use your StarID and password to the login.