Technology Services

Technology articles, resources, and best practice information.

Categories (14)

Working On-Campus or Remote

Includes resources and information for working remotely, as well as return to campus.
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Accessibility

Resources, videos, and best practices for designing and building accessible documents, closed captioning and more.
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Email and Storage

Articles about Email mobile device set up, Outlook settings, Office 365, Calendar Help, shared mailboxes and folders and more.
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Minnesota State

Minnesota State Universities and Colleges information, student resources, eservices, ISRS, career exploration, support and more.
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Hardware and Device Support

Articles and step-by-step guides on hardware, operating system support, mobile devices and more.
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Phones, Conferencing and Collaboration

Articles and user guides about Cisco IP phones, video & web conferencing tools and more.
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Software and Applications

Reference articles, software for computer labs, Microsoft Office Download, MAC OS and more.
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Teaching and Learning

Articles and assistance with D2L, Media Support, and Instructional Technology.
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Data and Reporting Services

Articles and references for ISRS resources, database, Ad-Hoc reporting tools and more.
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Web and Media Services

Articles on my.metro, web content authoring and modification, and more.
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Event Support

Includes information about equipment, troubleshooting and more.
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Network and Connectivity

Articles on Metropolitan State University Networks, VPN, Wi-Fi, Cisco Umbrella and more.
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Service Management & ITIL

External learning resources surrounding (ITSM) Service Management process, ITIL best practice frameworks.
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Support Operations

View posted hours and office locations for Institutional Effectiveness and Technology (IET) Services, Center for Online Learning and Institutional Effectiveness and Research.
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Articles (1)

INTERNAL: Loaner/Event Laptop Processing & Ticketing

This article should explain how to check-out/check-in a laptop that was loaned out to faculty/staff and also how to process the laptop itself when being checked out or returned.