WebEx Calling - Access Voicemail and Reset PIN

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Options to Access Voicemail

Access Voicemail messages via WebEx application

The Cisco WebEx application is installed on all employee assigned university owned laptops.  The Cisco WebEx mobile app can be installed on any mobile device.

  1. Log into the WebEx application with your StarID@minnstate.edu and password.
  2. Click or tap on the voicemail icon (cassette tape icon). A list of all voicemails will display.
  3. Click or tap on the voicemail message to select it.
  4. You may play the message by clicking or tapping on the play button (triangle button).
  5. You may delete the message by clicking or tapping on the delete button (trash bin).

Access Voicemail messages via Email

  • By default, all employees will have a copy of their voicemail messages sent to their M365 Outlook email account. 
  • Voicemail messages will be presented as an email with a .WAV attachment. You can download that message and listen to it through your computer. 
  • Please Note: Deleting the voicemail message from email does not affect the original message in your voicemail box.  Please manage voicemail messages by either using the WebEx application or by going to https://user.webex.com/

Access Voicemail messages via Web browser

The University voicemail system can be accessed via the web from any device with a Internet connection. From a web browser,

  1. Go to: https://user.webex.com/ and log in using your StarID@minnstate.edu and password.
  2. Click on Settings in the left side menu.
  3. Click on Calling in the top menu, then click on the Voicemail in the new menu below.
  4. Click on Manage voicemails, A list of all voicemails will display.
  5. To download a voicemail message, click the check box to the left of the message, the click on the Manage button, then choose download.
  6. To delete a voicemail message, click the check box to the left of the message, the click on the Manage button, then choose delete. Or, click on the trash bin icon to the right of the message.

Check Voicemail from your Desk Phone

  • The light on the top of your hand set will turn red when you have a new voicemail message.
  • There are two ways you can access your voicemail from the desk phone:
    • You may dial 5202 to access the voicemail system, then follow the prompts to log in with your PIN.
    • Or press the voicemail button on the desk phone (cassette tape icon). Follow the prompts to log in with your PIN.  You may listen and manage your voicemail message by following the prompts.
  • Once finished, you can select the option to exit the menu or if using the handset, hang up the handset.

Log into Voicemail from a Different Phone

  • Dial 5202 (on-campus) or 651-793-1202 (off-campus).
  • Press the star (*) key when the auto attendant answers.
  • Enter your extension followed by the pound (#) key.
  • Enter your PIN followed by the pound (#) key.

Reset Voicemail PIN

  1. From any computer or mobile device, go to https://user.webex.com/
  2. Log in using your StarID@minnstate.edu and password.
  3. Complete the Minnesota State Microsoft MFA security check
  4. Click on Settings in the left side menu
  5. Click on Calling in the top menu, then click on the Voicemail in the new menu below.
  6. Click on Reset voicemail PIN
  7. You may now enter in a new PIN.  Please review the PIN requirements
  8. Confirm your new PIN
  9. Click Save

Voicemail PIN requirements:

Must contain: 6-30 digits

Must Not contain:

  • repeated patterns
  • last 10 Voicemail PINs
  • the reverse of your old PIN
  • your phone number or extension
  • the same digit 3 times in a row
  • 3 ascending digits or 3 descending digits
  • the reverse of your phone number or extension
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