Department (Hunt Group) Voice Mail Setup

Overview: Hunt Groups

  • A hunt group is used to "hunt" for a person that is available to take a call. Hunt groups are normally setup as main department or college phone numbers. Employees can then be assigned to this group to allow them to answer the phone line.
  • Callers that call the hunt group line will be forwarded to the available employee in the group.  The caller ID on the desk phone or WebEx application will display as a call being forwarded from the hunt group line.  This helps to differentiate a calls as direct calls to an employee's phone number will appear with the caller's caller ID and not as a forwarded call.
  • Please fill out a phone request to make any changes to the hunt group.

Set up Department Hunt Group Voicemail Greeting

  1. Call 5202 from a desk phone or Webex
  2. When the auto attendant answers,  Press * (star)
  3. Enter the four digit voicemail ID number you want to set up the greeting for and press # (pound/hash)
  4. Enter your PIN and press # (pound/hash)

From this point forward, instructions are the same as your personal voicemail box.

Choose option 1 - to access your voicemail box options

  • To change the busy greeting - choose option 2
  • To change the no answer greeting - choose option 3
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