For New and Current Employees
Article Sections:
Service Portal and Searchable Knowledge Base
- In the top sectionof this page, select the Services or the Knowledge Base link to:
- view and request technology related Services, or report an issue and get support
- view and search the Knowledge Base that offers hundreds of articles to find the resources and information you're looking for
- Bookmark the service portal: services.metrostate.edu
Metro State IET Service Center
- Contact Institutional Effectiveness and Technology (IET) Service Center for support via email, phone, chat, remote desktop support, or by walk-in
- Hours: IET Service Center Support Hours
- Location: St. Paul campus, New Main - L105 Phone: 651-793-1240 Email: service.center@metrostate.edu
- Report an incident - It is important to provide StarID, your contact info, including the best phone number you may be reached, and what the issue is
- Get Remote Desktop Support available from any university owned device from the desktop icon named "Technology Services Chat"
What is my Metro State email address?
- Your Metro State email address uses your first and last name and follows the format: first.last@metrostate.edu
- If there is more than one employee with the same name, a period and number is added with the format: first.last.#@metrostate.edu
- Your email address is what others use to send you an email and what others see when you send them an email.
- Your email address is different than your email login (for email login refer to section below).
What is my Metro State email login?
- Your Metro State email login uses your StarID and follows the format: StarID@minnstate.edu; also known as your MinnState login
- Your email login is different than your email address (for email address refer to section above).
- To log in to your Metro State email:
- To log in go to: Email *consider bookmarking this site
- Username: StarID@go.minnstate.edu
- Password: StarID password
What is my StarID?
- StarID is used across all Minnesota State (MnSCU) institutions. StarID is never duplicated and never re-assigned
- Once a StarID is issued, it can be used over the lifetime of a relationship with Minnesota State, even if you move from one institution within MinnState to another.
- More information in regards to StarID can be found here: https://starid.minnstate.edu/help/
- A StarID is 2 letters - 4 numbers - 2 letters. For example, ab1234cd
- Your StarID is used to access many systems including D2L, eServices, and Metro State computers
How do I reset my StarID password?
- Your StarID password must be reset using the StarID Self Service site https://starid.minnstate.edu.
- Note: You cannot use the password reset on Microsoft's login page
- The most efficient way to reset your password is with a personal email address that is associated with your StarID. Otherwise, you can use your Tech ID or call the Service Center at 651-793-1240 during Service Center hours.
- After the reset, eServices and D2L will be accessible immediately while Employee Email (Microsoft 365) will have a delay up to 30 minutes
- To Reset A StarID Password:
- Go to StarID Self Service at https://starid.minnstate.edu
- Click “Reset my Password" link
- Click on the option “I know my email.” You will need to use your personal email address (such as a Gmail, Yahoo, etc.) to obtain a verification code. Do NOT use your Metropolitan State University email.
- Enter the verification code sent to your personal email as well as your last name.
- Set a new password
- Login to your employee email here (REMINDER: this can take 30 minutes to sync after the reset)
MFA - Multi-Factor Authentication
- Multi-factor authentication is an additional form of authentication which provides an added layer of account protection, beyond just your password
- For detailed MFA information read article: MFA Setup Process and Overview
- New employees are required to set up MFA before logging into their Metro State email
- If you are transferring from another MinnState system, institution, you do not need to setup MFA again
- Your StarID and employee MFA setup are the same across all MinnState institutions
- If you are both a student and employee, you will need to set up MFA on both your student account and your employee account.
Changing Primary email address to Metro State
- If you work or have worked at multiple Minnesota State institutions, each institution has its own email address.
- For example, you work at Hennepin Tech as a community faculty member, and also work at Metro State, you will have employee@metrostate.edu and employee@hennepintech.edu
- All email addresses assigned to you from a MinnState institution are associated with one email account, which you sign into with StarID@minnstate.edu
- When you assign Metro State as your primary email address, it will become the default email address displayed on email that you send to other people.
- To Select Metro as your Primary email address
- Go to https://starid.minnstate.edu
- Select Sign in to Profile and use your StarID and StarID password
- Select the Office 365 Contact tab
- Select Select New Contact Card and select your Metro State email address
- It will take 24 hours for the change to take effect.
Connect to Wi-Fi
- All Metro State campuses use the eduroam network, a secure Wi-Fi connection for all your devices
- University provided laptops will automatically connect to eduroam when it is in range.
- If a university provided laptop does not automatically connect to eduroam, contact the IET Service Center.
- To sign in to the network with a personal device, select eduroam and use the following login information:
- Username: Metro State Email Address (first.last@metrostate.edu)
- Password: StarID password
Office 365 for Personal Devices
Microsoft OneDrive
- OneDrive is the Microsoft cloud storage service that allows you to store, share, and access files from anywhere on any device
- Sign in to the OneDrive app on your computer to access your files offline
- To access your files online
- Go to https://office.com *consider bookmarking this site
- Use credentials:
- Username: StarID@minnstate.edu
- Password: StarID password
- Select the app launcher at the top left
- Select OneDrive
my.metro is a central location for university faculty and staff to access internal information - including, forms, databases, applications, articles, links to frequently used third-party tools, and much more. Log in using StarID@minnstate.edu and StarID password.
Get started with article: my.metro Employee Overview or view all my.metro articles.
Virtual Lab (VDI)
- Metro State employees have access to the Virtual Lab from a Windows, Mac, iOS, Android, or Chromebook device with high speed Internet
- Do Not save files to the Virtual Lab environment, they will be deleted when you sign out
- Instructions to access and Install the VMware Horizon Client
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