Article Type: General Information
Institutional Effectiveness and Technology (IET) Resources
Get Help and Support
- The Service Center is staffed to answer calls, chat, email and handle ticket requests during our regular hours.
Service Center Hours and Location
IET Services Customer Support
Phone Number: 651.793.1240
New Main L103
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Summer Semester Hours
Monday, June 30 thru Thursday, July 3
Walk-up 8:00AM-4:30PM and Calls Answered Until 6:30PM
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Closed, Friday, July 4th - Independence Day
Monday Through Thursday - 8:00AM-7:00PM Walk-Up Available
Friday -8:00AM-5:00PM - Remote Phone Assistance
Saturday and Sunday - Closed
Important Note:
Saturday Assistance is Available During Fall and Spring Semester - 8:00AM - 1:00PM (Service Center Walk-up Available)
Reaching Out for Support:
- If you need a service we have outlined in our service catalog, please submit your specific Service Request so we can process your request most efficiently.
- If you are experiencing issues (something broken that needs to be fixed), please report an Incident.
- You can call 651-793-1240 or email service.center@metrostate.edu.
- To view the status and updates on tickets you have submitted, just log in to the Service Portal with your Minnesota State login and click on Services at the top and then click Ticket Requests to view your submitted tickets.
- You may also find helpful information or instructions by searching the Knowledge Base. To view the full range of services and knowledge base articles available to you make sure you log in.
Chat Support and Remote Support Tool:
Other Resources: