Technology Services Chat - Download for MacOS

Article Type: How To

Response:

  • How do I receive the "Technology Services Chat" option as a Mac user?

Answer:

You will need to click the link below to begin the download and install process.

Technology Services Chat Download for Mac

 

  • Once the link above is clicked, you will see the file begin to download to your computer.
  • Once completed, please proceed to your downloads folder to open the application.
  • Double click on Open To Deploy Support Button.zip file to extract it.

  • Now double click on the Open To Deploy Support Button previously extracted.

  • You may have already bypassed this window from previous software installations. If it doesn't pop-up, please proceed to the next step. However, if you do see it, click "Open". 

  • The "Technology Services Chat" option is now available on your Mac desktop.

Example image of Technology Services Chat button

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Technology Services Chat - University Remote Support Tool
When opening the Technology Services Chat, an application will open that automatically connects you to a technician with IT at Metropolitan State University. This application allows you to chat with the technician and grant the technician access to view your live screen to get a better understanding of the situation.