New Employee Onboarding Resources

Article Type: General Information

For Supervisors:

To effectively process your requests please submit a request for each service you would like to request. This allows each request to be routed as quickly as possible to the proper technical team, additionally communication for each request can be associated to the proper request ticket.

Popular technology related services supervisors may request in preparation for onboarding new employees:

• Computer Hardware Request
• Desk Phone Request
• Shared Drive Access Request
• Shared Mailbox Request 

For ISRS Access, contact:

• For Employee ISRS access contact Human Resources
• For Student Employee access contact the Registrar’s Office and Financial Management

For New Employees:

Log in to the Service Portal: services.metrostate.edu

If you are reading this you are using our Service Portal, accessible from any computer with Internet access, and available 24/7.

• Log into the Service Portal, upper right of this page, to access the full range of services and knowledge articles available to you, as well as ticket requests.
  •  From the top (blue) header you can select:
    • Knowledge Base to search and view hundreds of articles for information you are looking for
    • Services, to view available service catalogs and submit service requests
    • Services > Ticket Requests to view your submitted requests
• The service portal offers Service Catalogs, that provide a menu of requestable services, for:
  • Institutional Effectiveness and Technology (IET)
  • Building Services
  • Marketing Services

Popular Knowledge Base Articles for New Employees

Logins and Software

• Employee Technology Resource Guide
• StarID: Activation and Password Change
• Employee Email and Login Information
• Change Default Address Book
• Logins for Services, Resources, Applications
• Microsoft O365 and Other Software Products for Personal Use
• Adobe Creative Cloud ID (Campus use)

Article includes many helpful: Resources for Telecommuting and Working Remotely - including:

• Accessing Voicemail
• VPN
• Network Folders
• Distribution Lists
• Web Conferencing
• O365
• Printing
• D2L
• Information Security
• And more!

Main Zoom Article: Zoom Web Conferencing - includes Zoom resources and guides

Phone and Voicemail

• Checking Your Voicemail
• Voicemail Navigation: Menus and Options
• Cisco IP Phone: Phone Features and Reference Guides
• Cisco IP Phone: Self-Care Portal

Help Resources:

• IET Service Center- view all the ways you can get support
• Log into the portal to view and update a ticket

Minnesota State Resources:

• State Employee Self Service
• Minnesota State IT Service Desk
• Minnesota State Connect
• MOVEit Securely - Safe File Transfer