NOTE: This request requires supervisor approval, once requested your supervisor will automatically receive a notification to approve.
A shared mailbox could be used for a Department, a University function or a University Group.
Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view appointments.
Shared email accounts are owned by the department or organization and require approval from the employee responsible for the mailbox and require supervisor approval.
Upon supervisor approval IT will complete the work and update the ticket. Note: it can take up to four hours for the mailbox to show up in the Outlook client after access has been granted.
Examples of shared accounts include purchasing@metrostate.edu, parking@metrostate.edu or human.resources@metrostate.edu.
All access is granted on the server end which is secure and does not require the need for additional user names and passwords to be shared.
Looks professional and can be used on brochures, web pages, letterhead, etc.
It allows those who are unfamiliar with the staff and faculty within a department to get in contact via email.
Messages in the shared account are available year-after-year, which eases transition issues as staffing changes occur.
Messages can be answered in a timely manner because multiple individuals will have access to the account.