Overview
NOTE: This request requires supervisor approval, once requested your supervisor will automatically receive a notification to approve.
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A shared mailbox could be used for a Department, a University function or a University Group.
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Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view appointments.
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Shared email accounts are owned by the department or organization and require approval from the employee responsible for the mailbox and require supervisor approval.
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Upon supervisor approval IT will complete the work and update the ticket. Note: it can take up to four hours for the mailbox to show up in the Outlook client after access has been granted.
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Examples of shared accounts include purchasing@metrostate.edu, parking@metrostate.edu or human.resources@metrostate.edu.
Benefits
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All access is granted on the server end which is secure and does not require the need for additional user names and passwords to be shared.
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Looks professional and can be used on brochures, web pages, letterhead, etc.
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It allows those who are unfamiliar with the staff and faculty within a department to get in contact via email.
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Messages in the shared account are available year-after-year, which eases transition issues as staffing changes occur.
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Messages can be answered in a timely manner because multiple individuals will have access to the account.