Shared Mailbox Request


NOTE: This request requires supervisor approval, once requested your supervisor will automatically receive a notification to approve.

  • A shared mailbox could be used for a Department, a University function or a University Group.

  • Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view appointments.

  • Shared email accounts are owned by the department or organization and require approval from the employee responsible for the mailbox and require supervisor approval.

  • Upon supervisor approval IT will complete the work and update the ticket. Note: it can take up to four hours for the mailbox to show up in the Outlook client after access has been granted.

  • Examples of shared accounts include, or


  • All access is granted on the server end which is secure and does not require the need for additional user names and passwords to be shared.

  • Looks professional and can be used on brochures, web pages, letterhead, etc.

  • It allows those who are unfamiliar with the staff and faculty within a department to get in contact via email.

  • Messages in the shared account are available year-after-year, which eases transition issues as staffing changes occur.

  • Messages can be answered in a timely manner because multiple individuals will have access to the account.


Request Service

Related Articles (1)

Access a department shared email mailbox (employee, student-employee, student organizations). Instructions for: Windows Desktop Client, Outlook Online, Apple.


Service ID: 23470
Sat 10/7/17 1:17 PM
Fri 4/1/22 12:21 PM