Incident vs. Service Request
• Incident: Fixing something that is broken and not working as expected.
• Service Request: A formal request for something to be provided—such as access to a service, information, advice, or new equipment.
Services (2)
Service Request
• Service Request: A formal request for something to be provided—such as access to a service, information, advice, or new equipment.
Incident
• Incident: Fixing something that is broken and not working as expected.