MediaSpace: Order Captions

Article Type: How To


  • How can I quickly order captions for videos or Zoom presentations I have saved in Kaltura MediaSpace? 


Captions can be requested as a service through our Caption Request service. This knowledge base article is written to provide faculty an easier workflow to order captions. MediaSpace has been set up to deliver captions in a more automated manner. Utilizing a third-party vendor, once you have selected the captions to be ordered, within 5 days, the closed captions will be in place with no further work necessary. 

Order Captions

Login to Kaltura MediaSpace ( (using the standard StarID/password combination to gain access).

(Please note this MediaSpace instance is Metropolitan State University specific, it is not the main Minnesota State instance. This instance is ONLY for ordering captions.)

  1. Upload the video (see Uploading media to MediaSpace for help with this step), or if the video is already uploaded, click on the video.
  2. From Actions Dropdown menu, select Publish.

Screenshot showing the Actions dropdown in MediaSpace. This highlights the publish button which is essential to the following steps. It also illustrates that one should not use the Order Captions or Captions Requests from this Actions dropdown menu.

(The Order Captions request will allow you to order mechanical captions, which are not promised high quality and therefore we don't recommend use.)

  1. Choose Published radio button.

Screenshot showing Published being selected and then a check box highlighted next to the Order Captions Channel.

  1. Place a check box in “Order Captions” Channel.
  2. Hit the Save button.

The Order Captions Channel fires off a notice to Academic Technology Services; ATS staff will approve the captions and then the process is sent off to our vendor for automatic captions.

Once the request has been processed (takes up to 5 days), captions will be automatically added to the video.

Additional Resources

  • Academic Technology Services provides a Caption Service for your other video captioning needs.
  • Library Services provides other streaming video options (opens a pdf document) which also includes captioning services.


Article ID: 99595
Mon 3/2/20 5:47 AM
Wed 6/15/22 7:15 AM