For New and Current Students
Sections:
Service Portal and Searchable Knowledge Base
Metro IET Service Center
Bookmark list of frequently visited sites
What is my Metro State email address?
What is my Metro State email login?
What is my StarID?
How do I reset my StarID password?
MFA - Multi-Factor Authentication
Changing primary email address to Metro State
Connect to Wi-Fi
D2L - Brightspace
eServices
Library
LinkedIn Learning
Office 365 for Personal Devices
Microsoft OneDrive
Virtual Lab (VDI)
Zoom
Service Portal and Searchable Knowledge Base
- In the top sectionof this page, select the Services or the Knowledge Base link to:
- view and request technology related Services, or report an issue and get support
- view and search the Knowledge Base that offers hundreds of articles to find the resources and information you're looking for
- Bookmark the service portal: services.metrostate.edu
Metro State IET Service Center
- Contact Institutional Effectiveness and Technology (IET) Service Center for support via email, phone, chat, remote desktop support, or by walk-in
- Hours: IET Service Center Support Hours
- Location: St. Paul campus, Temporary Location in New Main - L209 Phone: 651-793-1240 Email: service.center@metrostate.edu
- Report an incident - It is important to provide StarID, your contact info, including a phone number you may be reached and what the issue is
- Get Remote Desktop Support available from any university owned device from the desktop icon named "Technology Services Chat" or go to https://www.metrostate.edu/about/departments/iet/chat
Bookmark list - popular sites
What is my Metro State email address?
- Your Metro State email address uses your first and last name and follows the format: first.last@my.metrostate.edu
- If there is more than one student with the same name, a period and number is added in the format: first.last.#@my.metrostate.edu
- Your email address is what others use to send you an email and what others see when you send them an email.
- Your email address is different than your email login (for email login refer to section below).
What is my Metro State email login?
- Your Metro State email login uses your StarID and follows the format: StarID@go.minnstate.edu; also known as your MinnState login
- Your email login is different than your email address (for email address refer to section above).
- To log in go to: Student Email *consider bookmarking this site
- Username: StarID@go.minnstate.edu
- Password: StarID password
What is my StarID?
- StarID is used across all Minnesota State institutions. StarID is never duplicated and never re-assigned
- Once a StarID is issued, it can be used over the lifetime of a relationship with Minnesota State, even if you move from one institution within MinnState to another.
- For detailed information about StarID visit: https://starid.minnstate.edu/help/
- A StarID is 2 letters - 4 numbers - 2 letters. For example, ab1234cd
- Your StarID is used to access many systems including D2L, eServices, and Metro State computers
How do I reset my StarID password?
- Your StarID password must be reset using the StarID Self Service site https://starid.minnstate.edu.
- Note: You cannot use the password reset on Microsoft's login page
- The most efficient way to reset your password is with a personal email address that is associated with your StarID. Otherwise, you can use your Tech ID or call the Service Center at 651-793-1240 during Service Center hours.
- After the reset, eServices and D2L will be accessible immediately while Student Email (Microsoft 365) will have a delay up to 30 minutes
- To Reset StarID Password:
- Go to StarID Self Service at https://starid.minnstate.edu
- Click “Reset my Password" link
- Click on the option “I know my email.” You will need to use your personal email address (such as a Gmail, Yahoo, etc.) to obtain a verification code. Do NOT use your Metropolitan State University email.
- Enter the verification code sent to your personal email as well as your last name.
- Set a new password
- Log in to your student email here (REMINDER: this can take 30 minutes to sync after the reset)
MFA - Multi-Factor Authentication
- Multi-factor authentication is an additional form of authentication which provides an added layer of account protection, beyond just your password
- For detailed MFA information read article: MFA Setup Process and Overview
- New students are required to set up MFA before logging into their Metro State email
- If you are transferring from another MinnState institution, you do not need to setup MFA again
- Your StarID and student MFA setup are the same across all MinnState institutions
- If you are both a student and employee, you will need to set up MFA on both your student account and your employee account.
Changing Primary email address to Metro State
- If you attend or have attended multiple Minnesota State institutions, each institution has its own email address.
- For example, you attended Hennepin Tech and now attend Metro State, you will have student@my.metrostate.edu and student@my.hennepintech.edu
- All email addresses assigned to you from a MinnState institution are associated with one email account, which you sign into with StarID@go.minnstate.edu
- When you assign Metro State as your primary email address, it will become the default email address displayed on email that you send to other people.
- To Select Metro State as your Primary email address
- Go to https://starid.minnstate.edu
- Select Sign in to Profile and use your StarID and StarID password
- Select the Office 365 Contact tab
- Select Select New Contact Card and select your Metro State email address
- It will take 24 hours for the change to take effect.
Connect to Wi-Fi
- All Metro State campuses use the eduroam network, a secure Wi-Fi connection for all your devices
- To sign in to the network, select eduroam and use the following login information:
- Username: Metro State Email Address (first.last@my.metrostate.edu)
- Password: StarID password
D2L - Brightspace
- All students that have registered for a class have access to D2L on the first day of the semester (for most classes).
- To login to D2L:
- Go to D2L Brightspace *consider bookmarking this site
- Use your StarID and password
- It is recommended to use a computer/laptop and the Chrome browser
- A mobile device will have limited visibility and functionality in D2L
- If you have any issues logging into D2L, please reset your StarID password, instructions: reset StarID password
- If you have issues with Zoom, email, eServices, or web conferencing, contact the Metro State IET Service Center
eServices
- As a student, eServices is the site to go for managing your student record, register for courses, access unofficial transcripts, check financial aid, and pay bills.
- To login to eServices
- Go to eServices *consider bookmarking this site
- Use your StarID and password to log in
- If you are unable to log in to eServices, reset the StarID password by following the instructions for resetting your StarID password
- If you have trouble completing forms, contact Gateway Student Services at 651-793-1300 Option 5
Library
- The Metro State Library is open to fulfill the information needs and foster the intellectual growth of the Metro State community
- The hours are posted for the Library and the resources available their
- Go to https://www.metrostate.edu and click on Current Students then Library.
LinkedIn Learning
- Any student or faculty can access training within LinkedIn Learning using their MinnState credentials
- Go to: https://www.metrostate.edu/linkedin-learning *consider bookmarking this site
- Note: you must use the Metro State link - going directly to LinkedIn Learning will not work)
- Username: StarID@go.minnstate.edu
- Password: StarID password
Office 365 for Personal Devices
Microsoft OneDrive
- OneDrive is the Microsoft cloud storage service that allows you to store, share and access files from anywhere on any device
- Sign in to the OneDrive app on your computer to access your files offline
- To access your files online
- Go to https://office.com *consider bookmarking this site
- Use credentials:
- Username: StarID@go.minnstate.edu
- Password: StarID password
- Select the app launcher at the top left
- Select OneDrive
Virtual Lab (VDI)
- Metro State students have access to the Virtual Lab from a Windows, Mac, iOS, Android, or Chromebook device with high speed Internet
- Do Not save files to the Virtual Lab environment, they will be deleted when you sign out
- Instructions to access and Install the VMware Horizon Client
Zoom
- Zoom web conferencing is available for video and audio support
- Students can participate in Zoom meetings
- To attend class, you must be logged in with your school credentials as noted below
- Go to https://minnstate.zoom.us *consider bookmarking this site
- Use your StarID and Password to sign in
- Download the Zoom client by clicking Resources then Download Zoom Client
- Open the Zoom client. Select Sign In, then select Sign In with SSO
- If you are prompted for Company Domain, enter "minnstate", then select Continue
- Use your StarID and Password to sign in.
