What will I use Webex calling for?
Webex is used for making phone calls, accessing voicemail and texting.
How do I log into Webex?
Use StarID@minnstate.edu (e.g. ab1234cd@minnstate.edu) to log into Webex.
Can I use the Webex calendar and meeting functions?
No. Please continue to use the Microsoft Outlook calendar, Microsoft Teams messaging/meetings, and Zoom meetings.
The Webex calendar syncs with Microsoft Outlook calendar and will display a notification reminder 5 minutes prior to scheduled Outlook meetings.
Do I need to dial 9 to make calls outside of Metro State?
Dialing a 9 is no longer required to make an outside call.
How will calling 911 work in WebEx?
Dial 911.
Are voicemail's delivered to my Metro State email?
Yes! Once you have set up Webex, voicemail to email functionality will work. Your voicemail is delivered to email will include text transcription.
How do I set up my new voicemail?
You will need to set-up and record your name and greeting for Webex voicemail. For details, see Webex Calling Setup Guide
When I delete an Outlook voicemail email, does this sync with Webex?
No. If you delete a voicemail email, the voicemail message will remain in Webex. The voicemail will need to be deleted from Webex.
Will my desk phone function differently?
You may notice slight changes, for instance on how the options are arranged displayed from the phone display.
How do I send and receive Faxes?
For details, see Webex Faxing
How can I get help if I run into Webex setup issues, something isn't working right, or I have questions?
Submit a ticket, reach out via chat, call 651-793-1240.
How do I send a text message using Webex?
Webex text messaging is simple and easy to use. In the application header, click on the
Choose Send a text message
Enter +1 followed by the 10 digit number and click Create
Enter your message
Click the icon below to send
Is there a mobile app I can install?
Yes, there is a WebEx Calling mobile app for Android and Apple mobile phones. You may choose to install that on your mobile phone through the App Store, but it is not required.
Can all StarID accounts connect with WebEx?
You must have have a StarID employee account (i.e. StarID@minnstate.edu).
Additional Resources:
Webex Calling Setup Guide - University Computers
Webex Faxing
Webex Calling Mobile App
Webex Help Center provides online information and articles