Shared Drive: File Restore



  • How do I quickly recover a file deleted from the shared drive?

 Please be aware you should try to recover a deleted file using this process as soon as possible after deletion!  Recovering files yourself is limited to approximately a two week grace period after file deletion.  Files needing to be recovered outside of the two week window after they are deleted are not guaranteed and are very labor intensive.  


  1. In Windows Explorer, display the contents of the mapped drive of the data stored on the file share.

  2. Right-click the file or folder in the mapped network drive whose Snapshot copies you want to view or manage.

  3. Click Properties. Properties for the file or folder you selected are displayed.

  4. Click the Previous Versions tab.  A list of available Snapshot copies of the selected file or folder is displayed in the Folder versions: box. The listed Snapshot copies are identified by the Snapshot copy name prefix and the creation timestamp.

  5. In the Folder versions: box, right-click the copy of the file or folder that you want to manage.

  6. Perform the appropriate action:

 If you want to...

Do the following...

 View data from that Snapshot copy

 Click Open

 Create a copy of data from that Snapshot copy

 Click Copy

7. Data in Snapshot copies is read-only. If you want to make modifications to files and folders listed in the Previous Versions tab, you must save a copy of the files and folders that you want to modify to a writable location and make modifications to the copies.

8. After you finish managing Snapshot data, close the Properties dialog box by clicking OK.



Article ID: 39851
Fri 9/29/17 9:42 AM
Thu 3/4/21 8:40 AM

Related Services / Offerings (1)

Request a new shared drive folder, access to an existing shared drive folder, or removal of access to an existing shared drive folder.