Cisco IP Phone: Phone Features and Reference Guides

Feature

Description

Caller ID

• Displays on phone screen
• External calls - displays incoming phone number
• Internal calls - displays name and extension 

Place Call

• Enter a number and pick up the handset or press Speakerphone

Answer Call

• Press flashing amber light button

Toggle Between Calls

• During an active call press Hold
• Press flashing amber light button to answer new incoming call
• Press flashing green light button to pickup call already on hold

Place calls on Hold

• Press Hold to place calls on hold, press again to take off hold

Mute                

• Press Mute to mute microphone, press again to turn mute off

Call Forwarding

• Select line and press Forward All
• Enter number you want to forward calls to, or press Voicemail
• To turn off, Press Forward Off

Transfer Call

• From an active call, press Transfer. Enter number and press Transfer again

Ring Volume

• Adjust ringer volume up or down when phone is not in use

Ringtone

• Press Applications and select Settings, Ringtone
• Select a line
• Scroll through the list of ringtones and press Play to hear sample
• Press Set and Apply to save selection

Directed Call Park

• Park a call so it can be retrieved from someone on another phone in the system.
• During an active call press Park softkey button. Softkey row is located below phone screen.
• A 4-digit extension associated with this call will display
• Someone on another university system phone can then dial the call park extension to retrieve the call.

Swap

• Use line buttons to swap between on hold and active calls.
• Press the line to resume the on hold call, the other call will be placed on hold automatically.  

Do Not Disturb (DND)

• DND, when activated, will display calls but not ring. When set, a red screen banner will display, “Do Not Disturb”.
• To activate select DND softkey to activate, press again to turn off.

Find Mac Address or Host Name

• Press Settings and select Phone Information.
• The Host Name s is a series of characters; the MAC address is the last four characters