WebEx Calling: Changing/Resetting Your Voicemail PIN

General Information: 

Question:

• How do I reset my Voicemail PIN?

Steps: 

1. From any computer or mobile device, go to https://user.webex.com/
2. Login using your StarID@minnstate.edu and password.
3. Complete the Minnesota State Microsoft MFA security check
4. Click on Settings in the left side menu
5. Click on Calling in the top menu, then click on the Voicemail in the new menu below.
6. Click on Reset voicemail PIN
7. You may now enter in a new PIN.  Please review the PIN requirements
8. Confirm your new PIN
9. Click Save

About PINS:

• Voicemail PIN requirements:

Must contain

• 6-30 digits

Must not contain

• repeated patterns
• last 10 Voicemail PINs
• the reverse of your old PIN
• your phone number or extension
• the same digit 3 times in a row
• 3 ascending digits or 3 descending digits
• the reverse of your phone number or extension

Resources:

• Login using your StarID@minnstate.edu and password at https://user.webex.com/ then select Help at the bottom of the page to view detailed help articles about using WebEx Calling features.