TDX: Training Guides

Article Type: General Information

TeamDynamix guides and technician onboarding resources

Printable Handbooks and Guides:

• Team Member Handbook
• Technician Handbook
• Reporting Guides

Videos:

• Accessing TeamDynamix Interfaces
• Using TDNext
• Creating Tickets in TDNext
• Ticket Anatomy
• Common Ticket Activities
• Searching and Filtering
• Visualizing Information with Desktops
• Creating and Editing Desktops

TD Information Resources:

• Differences between Incident, Major Incident, Problem, Change, Release, and Service Request
• Getting Started with the Client Portal
• Getting Started with Tickets
• Getting Started with reporting
• Getting Started with Desktops
• Getting Started with Time Tracking
• TeamDynamix Environments
• Using the TeamDynamix System