 TeamDynamix

TeamDynamix printable handbooks, guides and technician training resources.

This training is composed of a series of videos, each of which explain a key aspect of the technician experience in TeamDynamix.

Instructions for technicians on how to create/edit ticket(s) in TDNext to document the amount of time spent on specific requests and incidents.

Learn about the lifespan of a Knowledge base article, beginning with Not Submitted, Draft and progressing through Archived.

Learn about the standards in writing Knowledge articles and the defined review process.

Best practices ensuring sensitive data is not transmitted within the ticketing system.

Learn about the Service Review process and work involved to accurately document and define a Service.

Review information on how to apply ticket statuses in TeamDynamix.

How to check the status of an existing ticket from our Client portal.

Step by Step instructions to set up new email rule to manage TeamDynamix Email Notifications.

When individuals are requesting services that require supervisor approval, the supervisor will automatically be notified and asked to approve the request in the client portal.

Learn how to convert minutes into decimal hours, the unit of measurement in the Time and Expense application of TeamDynamix.

You will need to sign into TeamDynamix with a registered account to view release notes.