Webex Calling: Mobile App

Webex: Mobile App for Phone and Voicemail

The Webex mobile app is available for Android and iOS devices. Select the appropriate link to download the app.

• You can install the app from your mobile device or select the appropriate download link from your device:
  • Webex Mobile App (Android) Install Webex version (not Webex Meetings version)
  • Webex Mobile App (iOS)

TIPS: After you have downloaded and opened the Webex Mobile App:

• Select Sign In.
• In the next screen, in the Email address field, make sure to enter: StarID@minnstate.edu
• Next you will be prompted to sign in using MFA.

Mobile app Emergency Calling

When you set up Webex mobile app, make sure to read emergency calling Webex notifications displayed on your device during setup.

Emergency Calling Notification:

Only use your soft phone to dial emergency services from your registered physical location to ensure your call is routing to the accurate dispatch center and avoiding potential delays from inaccurate location information. Remember, you can always use a cell phone to contact emergency services.

Location permission for emergency call:

Webex uses your location for emergency service calls. To provide the most accurate location information to the emergency services, it is recommended you set your location permission to “while using the app”. Otherwise emergency calls may be misdirected to the wrong response center, or the operator may be unable to determine your exact location. Remember, you can always use a cell phone to contact emergency services.

Using Webex Mobile

• Put a call on hold
• Transfer a call
• Start a conference call

Placing Calls

• Tap these buttons located at the bottom of the mobile app screen to view options:
  • The Calling button provides options such as: Recents, Missed, Contact, Voicemail.
  • The white circle button provides Call Pull and Dialpad.

Call Pull Feature

• The Call Pull feature enables flexibility to switch an active call between your mobile app and your desktop app.
• To use Call Pull on an active call:
  • Step 1) When on an active call, first open the Webex app you would like to pull the call over to (mobile app or desktop app).
  • Step 2) Select > Calls > Call Pull

• For instance, when you are on an active call and would like to switch the call:
  • from your mobile app to your Desktop app:
    • Open your Desktop app, select > Calls > Call Pull
  • from your desktop app to your Mobile app:
    • Open your Mobile app, select > Calls > Call Pull
• You can also pull a call to your desk phone, by selecting the Call Pull key on your office phone.

Additional Resources:

• Webex Calling Setup Guide - University Computers
• Webex Calling FAQs
• Webex Help Center provides online information and articles