TDX: Technician Guides, Training Resources and Mobile App

Article Sections

• Register Account to Access TeamDynamix Training and Resources
• TeamDynamix Technician Guides and Onboarding Resources
• TeamDynamix Mobile App

Register Account to Access TeamDynamix Training and Resources

• Register an account with TeamDynamix to access training.
• TeamDynamix Technician Training.
  • This training is composed of a series of videos, each of which explain a key aspect of the technician experience in TeamDynamix.  Each article will have an embedded video and transcript you can use to follow along. 
• How to Join TeamDynamix Community Groups.
• TeamDynamix Status Page: https://status.teamdynamix.com

TeamDynamix Technician Guides and Onboarding Resources

Printable Handbooks and Guides:

• Team Member Handbook
• Technician Handbook
• Reporting Guides

Videos:

• Accessing TeamDynamix Interfaces
• Using TDNext
• Creating Tickets in TDNext
• Ticket Anatomy
• Common Ticket Activities
• Searching and Filtering
• Visualizing Information with Desktops
• Creating and Editing Desktops

TD Information Resources:

• Differences between Incident, Major Incident, Problem, Change, Release, and Service Request
• Getting Started with the Client Portal
• Getting Started with Tickets
• Getting Started with reporting
• Getting Started with Desktops
• Getting Started with Time Tracking
• TeamDynamix Environments
• Using the TeamDynamix System

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TeamDynamix Mobile App

Install Mobile App 

• The TeamDynamix mobile app allows TDNext users to use some features of the platform from their mobile device.
• NOTE: Use of the TeamDynamix mobile app is restricted to staff with TDNext access rights.

To install the mobile app on your mobile device:

1. On a computer, open the TeamDynamix TDNext desktop. Sign in and authenticate as usual.
2. Select the Applications Menu (“waffle icon” at top left).
3. Select Downloads
4. Select TeamDynamix Mobile App.
5. From the Install the Mobile App panel, scan the QR code with your mobile device camera.
6. Follow the installation instructions on your mobile device.

Or:

• On an iOS device, go to TeamDynamix Mobile in the App Store or search for “teamdynamix mobile”.
• On an Android device, go to TeamDynamix Mobile in Google Play or search for “teamdynamix mobile”.
   

Register the Mobile App

The app will need to be registered with Metro State TeamDynamix instance before use.

After the app has been installed:

1. Open TeamDynamix TDNext desktop. Sign in and authenticate as usual.
2. Select the Applications Menu (“waffle icon” at top left).
3. Select Downloads
4. Select TeamDynamix Mobile App.
5. From the Register the Mobile App panel, scan the QR code with your mobile device camera.
6. On your mobile device, sign in to the app using your StarID credentials.

Mobile App Resources

• TeamDynamix Mobile App
• Mobile App Deep Dive

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