Recently Modified Articles

Learn about the standards in writing Knowledge articles and the defined review process.
Learn how to convert minutes into decimal hours, the unit of measurement in the Time and Expense application of TeamDynamix.
Learn about the process and work involved to accurately document and define a Service as it relates to the 7 Steps of the Continuous Service Improvement plan.
This article provides a high level overview of some of the new features, functionality and bug fixes in TDX releases. To find detailed information you will need to sign into TeamDynamix with a registered account.
FACULTY: When a D2L Brightspace course is copied into another course site and all previous announcements are brought into the site, there is a prescribed method for faculty to clear their announcements.
FACULTY: D2L does not release the grades to students without faculty action. The Final Calculated or Final Adjusted grades are only visible to students inside D2L Brightspace when the faculty has released the grades. This article walks faculty through releasing final grades within the D2L Brightspace platform.
This article provides several useful TeamDynamix links - Reminder: Open the article select the "Share" button and enter Recipient(s) - separate email addresses with a comma to share with staff members or use in response template for new hires etc.,
Step by Step instructions to set up new email rule to manage TeamDynamix Email Notifications.
LinkedIn Learning ITIL Courses & Resources related to certifications and career path, exam material, Videos & printable guides
This article provides a collection of several external ITIL Foundations & Service Management Learning Resources
Printable guides used for TeamDynamix training.
When individuals are requesting services that require supervisor approval, the supervisor will automatically be notified and asked to approve the request in the client portal.
MOVEit Securely is a service provided by Minnesota State which allows you to securely send large files to personnel that do not have access to University shared drives, such as vendors, partners or other Minnesota State institutions.
Multi-Factor Authentication (MFA) for O365 offers added security protection. View MFA options and setup instructions.
Review a table that differentiates status.
Activate your Minnesota State Zoom account and Single Sign-On (SSO)
To experience the full Zoom meeting features, install Zoom desktop client and Zoom mobile app using these instructions.
Review general tips for writing knowledge base articles.
Turn on Exchanged Cache Mode on for better performance inside Outlook if you have a large inbox
Step by step guide on how to update Zoom
Learn about the Minnesota State provided web meeting software, Zoom.
View information for IT Services.
Location of student printers around campus and additional information on printing