Recently Modified Articles

Knowledge Base Article Lifecycle
Learn about the lifespan of a Knowledge base article, beginning with Not Submitted, Draft and progressing through Archived.
Writing Knowledge Base Articles
Review general tips for writing knowledge base articles.
Major Incident - Unplanned Outage Ticket Management
How-to and overview for creating and updating major incident (unplanned outage) tickets.
Ticket Creation and Time Tracking
Instructions for technicians on how to create/edit ticket(s) in TDNext to document the amount of time spent on specific requests and incidents.
Service Review Process
Learn about the Service Review process and work involved to accurately document and define a Service.
Knowledge Base Article Review Process
Learn about the standards in writing Knowledge articles and the defined review process.
ITIL Foundations & Service Management Resources
This article provides a collection of several external ITIL Foundations & Service Management Learning Resources
ITIL Foundations Training Certifications and Career Path
LinkedIn Learning ITIL Courses & Resources related to certifications and career path, exam material, Videos & printable guides
My Approval Requests
When individuals are requesting services that require supervisor approval, the supervisor will automatically be notified and asked to approve the request in the client portal.
TeamDynamix Email Notifications
Step by Step instructions to set up new email rule to manage TeamDynamix Email Notifications.
MoveItSecurely: Secure File Transfer
MoveIT Securely is a service provided by Minnesota State which allows you to securely send large files to personnel that do not have access to University shared drives, such as vendors, partners or other Minnesota State institutions.
Ticket Time Tracking & Calculating Decimal Hours
Learn how to convert minutes into decimal hours, the unit of measurement in the Time and Expense application of TeamDynamix.
Log in to the Client portal to view and update a ticket
How to check the status of an existing ticket from our Client portal.
Minnesota State Connect
Steps on how to access faculty and staff Minnesota State Connect - SharePoint site.
Ticket Statuses in TeamDynamix
Review information on how to apply ticket statuses in TeamDynamix.
Minnesota State IT Service Desk
For assistance with Minnesota State provided services, contact the Minnesota State IT Service Desk.
TeamDymanix Training Guides
TeamDynamix printable handbooks, guides and technician training resources.
TeamDynamix Technician Training
This training is composed of a series of videos, each of which explain a key aspect of the technician experience in TeamDynamix.
D2L Brightspace: Minnesota State Support Site
ALL: How to access the Minnesota State D2L Support site to view Knowledge Articles on common questions, known issues, and best practices.
Create a Digital Signature and Sign Documents Electronically
This is a step-by-step guide on how to build an electronic signature with a time stamp for Mac and Windows users.
MFA: Microsoft Authenticator App for Android
MFA: Microsoft Authenticator App for iPhone
Set up: Multi-factor authentication (MFA) for O365
Change Default Primary Email Address to hennepintech.edu
Multi-Factor Authentication FAQs