- Knowledge Base
- Service Management & ITIL
Learn about the lifespan of a Knowledge base article, beginning with Not Submitted, Draft and progressing through Archived.
- Knowledge Base
- TeamDynamix
Review general tips for writing knowledge base articles.
- Knowledge Base
- TeamDynamix
How-to and overview for creating and updating major incident (unplanned outage) tickets.
- Knowledge Base
- TeamDynamix
Instructions for technicians on how to create/edit ticket(s) in TDNext to document the amount of time spent on specific requests and incidents.
- Knowledge Base
- Service Management & ITIL
Learn about the Service Review process and work involved to accurately document and define a Service.
- Knowledge Base
- TeamDynamix
Learn about the standards in writing Knowledge articles and the defined review process.
- Knowledge Base
- Service Management & ITIL
This article provides a collection of several external ITIL Foundations & Service Management Learning Resources
- Knowledge Base
- Service Management & ITIL
LinkedIn Learning ITIL Courses & Resources related to certifications and career path, exam material, Videos & printable guides
- Knowledge Base
- TeamDynamix
When individuals are requesting services that require supervisor approval, the supervisor will automatically be notified and asked to approve the request in the client portal.
- Knowledge Base
- TeamDynamix
Step by Step instructions to set up new email rule to manage TeamDynamix Email Notifications.
- Knowledge Base
- Minnesota State
MoveIT Securely is a service provided by Minnesota State which allows you to securely send large files to personnel that do not have access to University shared drives, such as vendors, partners or other Minnesota State institutions.
- Knowledge Base
- TeamDynamix
Learn how to convert minutes into decimal hours, the unit of measurement in the Time and Expense application of TeamDynamix.
- Knowledge Base
- TeamDynamix
How to check the status of an existing ticket from our Client portal.
- Knowledge Base
- Minnesota State
Steps on how to access faculty and staff Minnesota State Connect - SharePoint site.
- Knowledge Base
- TeamDynamix
Review information on how to apply ticket statuses in TeamDynamix.
- Knowledge Base
- Minnesota State
For assistance with Minnesota State provided services, contact the Minnesota State IT Service Desk.
- Knowledge Base
- TeamDynamix
TeamDynamix printable handbooks, guides and technician training resources.
- Knowledge Base
- TeamDynamix
This training is composed of a series of videos, each of which explain a key aspect of the technician experience in TeamDynamix.
- Knowledge Base
- Teaching & Learning
ALL: How to access the Minnesota State D2L Support site to view Knowledge Articles on common questions, known issues, and best practices.
- Knowledge Base
- Software & Applications
This is a step-by-step guide on how to build an electronic signature with a time stamp for Mac and Windows users.
- Knowledge Base
- Phones, Conferencing and Collaboration
- Microsoft Office 365
- Knowledge Base
- Phones, Conferencing and Collaboration
- Microsoft Office 365
- Knowledge Base
- Phones, Conferencing and Collaboration
- Microsoft Office 365
- Knowledge Base
- Phones, Conferencing and Collaboration
- Microsoft Office 365
- Knowledge Base
- Phones, Conferencing and Collaboration
- Microsoft Office 365