Recently Modified Articles

Learn about the lifespan of a Knowledge base article, beginning with Not Submitted, Draft and progressing through Archived.
Review general tips for writing knowledge base articles.
How-to and overview for creating and updating major incident (unplanned outage) tickets.
Instructions for technicians on how to create/edit ticket(s) in TDNext to document the amount of time spent on specific requests and incidents.
Learn about the Service Review process and work involved to accurately document and define a Service.
Learn about the standards in writing Knowledge articles and the defined review process.
This article provides a collection of several external ITIL Foundations & Service Management Learning Resources
LinkedIn Learning ITIL Courses & Resources related to certifications and career path, exam material, Videos & printable guides
When individuals are requesting services that require supervisor approval, the supervisor will automatically be notified and asked to approve the request in the client portal.
Step by Step instructions to set up new email rule to manage TeamDynamix Email Notifications.
MoveIT Securely is a service provided by Minnesota State which allows you to securely send large files to personnel that do not have access to University shared drives, such as vendors, partners or other Minnesota State institutions.
Learn how to convert minutes into decimal hours, the unit of measurement in the Time and Expense application of TeamDynamix.
How to check the status of an existing ticket from our Client portal.
Steps on how to access faculty and staff Minnesota State Connect - SharePoint site.
Review information on how to apply ticket statuses in TeamDynamix.
For assistance with Minnesota State provided services, contact the Minnesota State IT Service Desk.
TeamDynamix printable handbooks, guides and technician training resources.
This training is composed of a series of videos, each of which explain a key aspect of the technician experience in TeamDynamix.
ALL: How to access the Minnesota State D2L Support site to view Knowledge Articles on common questions, known issues, and best practices.
This is a step-by-step guide on how to build an electronic signature with a time stamp for Mac and Windows users.