Popular Articles

ALL: How to access the Minnesota State D2L Support site to view Knowledge Articles on common questions, known issues, and best practices.
MoveIT Securely is a service provided by Minnesota State which allows you to securely send large files to personnel that do not have access to University shared drives, such as vendors, partners or other Minnesota State institutions.
This is a step-by-step guide on how to build an electronic signature with a time stamp for Mac and Windows users.
Steps on how to access faculty and staff Minnesota State Connect - SharePoint site.
For assistance with Minnesota State provided services, contact the Minnesota State Service Desk.
How to connect to the eduroam wireless network with Android OS
FACULTY: Use Manage Dates to quickly and efficiently modify dates for any given course. (This is particularly handy to use after a course copy has been completed.)
Learn about the standards in writing Knowledge articles and the defined review process.
How to check the status of an existing ticket from our Client portal.
FACULTY: When a D2L Brightspace course is copied into another course site and all previous announcements are brought into the site, there is a prescribed method for faculty to clear their previous announcements.
STUDENTS: Depending on how your instructor has the quiz submission view set up in D2L Brightspace, you may be able to see feedback or submission results.
View these instructions when your iPhone or iPad is not easily connecting to a network.
Review information on how to apply ticket statuses in TeamDynamix.
TeamDynamix printable handbooks, guides and technician training resources.
This training is composed of a series of videos, each of which explain a key aspect of the technician experience in TeamDynamix.
FACULTY: D2L does not release the grades to students without faculty action. The Final Calculated or Final Adjusted grades are only visible to students inside D2L Brightspace when the faculty has released the grades. This article walks faculty through releasing final grades within the D2L Brightspace platform.
Learn how to convert minutes into decimal hours, the unit of measurement in the Time and Expense application of TeamDynamix.
LinkedIn Learning ITIL Courses & Resources related to certifications and career path, exam material, Videos & printable guides
When individuals are requesting services that require supervisor approval, the supervisor will automatically be notified and asked to approve the request in the client portal.
Learn about the Service Review process and work involved to accurately document and define a Service.
This article provides a collection of several external ITIL Foundations & Service Management Learning Resources
Learn about the lifespan of a Knowledge base article, beginning with Not Submitted, Draft and progressing through Archived.
Step by Step instructions to set up new email rule to manage TeamDynamix Email Notifications.
Instructions for technicians on how to create/edit ticket(s) in TDNext to document the amount of time spent on specific requests and incidents.