Ticket Time Tracking & Calculating Decimal Hours

How To

Question: 

  • How do I log the amount of time I spent working on a ticket in decimal hours?

Steps

  1. From the ticket Actions drop down menu select Update.
  2. From the Time Type drop down menu select Incident time type for Incident tickets or Service Request for service request tickets.
  3. Enter the amount of decimal hours and select Save.
  • To convert minutes into decimal hours, divide the amount of minutes by 60, for example if you worked on a ticket for 35 minutes the result is .58 decimal hours.

 

Easy Reference Chart

Minutes Decimal Hours
1 .02
2 .03
3 .05
4 .07
5 .08
6 .1
7 .12
8 .13
9 .15
10 .17
11 .18
12 .2
13 .22
14 .23
15 .25
16 .27
17 .28
18 .30
19 .32
20 .33
21 .35
22 .37
23 .38
24 .40
25 .42
26 .43
27 .45
28 .47
29 .48
30 .50
35 .58
40 .67
45 .75
55 .92
60 1
90 1.5

 

Details

Article ID: 47494
Created
Wed 1/31/18 2:51 PM
Modified
Thu 3/28/24 8:32 AM