Popular Articles

1-Step Setup: Multi-factor authentication (MFA) for O365
Multi-Factor Authentication (MFA) for O365 offers added security protection. View MFA options and setup instructions.
Student Technology & Learning Resources
Student Welcome Information
Which Username to do I use to sign into applications & services
Chart that shows which Username to use for signing into different college applications and services.
Microsoft Office 365 for Personal Use
Students, Faculty, and Staff can download Microsoft Office for free on personal devices
Kaltura MediaSpace
Cloud based media management system.
Zoom: Web Conferencing
Zoom is a web conferencing system. It supports video and audio over the Internet, screen sharing, meeting recording, whiteboard, Outlook calendar integration and use on mobile devices.
Cisco IP Phone Series 7942 and 7962 Manuals, Guides and Resources
Cisco IP Phone, 7942, 7962, Managing Calls, Conference Calls, Meet Me Conference Calls, Extension Mobility, Voice Mail / Voice Messaging.
Uninstall / "Clean" Uninstall of Examplify - Mac
Uninstall Examplify on your MacBook or other Mac OS X computer
How do I change my StarID password?
eduroam Login on Personally Owned Devices
Accessing eduroam from a personal device.
MFA Configuration - Perceptive Content Client (Imagenow)
D2L Brightspace
D2L Brightspace is Minnstate’s online learning management system. Instructors and students use D2L to post and upload learning content and assignments.
When I try to upload a file to D2L I get the error “Invalid file type”
"Invalid file type " error message from D2L when submitting a document.
Proctorio - Enable Screen recording Permission for macOS Catalina(10.15) and later
Apple introduced new security and privacy features with macOS
Catalina. Learn how to enable screen sharing for Daily.co.
How can I find my TechID?
D2L: File Will Not Upload. “Oops, your file could not be uploaded”
This article describes common reasons why a student might receive the error, “Oops, your file could not be uploaded".
Students: Updating Preferred/Personal Email
Learn how to update your preferred/personal email address in eServices to obtain a StarID verification code.
Knowledge Base Article Review Process
Learn about the standards in writing Knowledge articles and the defined review process.
View and Update a Ticket Within the Client Portal
How to check the status of an existing ticket from our Client portal.
Email Setup: MacOS Outlook Desktop Client
View step by step instructions on how to configure the Outlook Desktop Client on your Apple computer.
TeamDynamix Technician Training
This training is composed of a series of videos, each of which explain a key aspect of the technician experience in TeamDynamix.
Ticket Statuses in TeamDynamix
Review information on how to apply ticket statuses in TeamDynamix.
TeamDymanix Training Guides
TeamDynamix printable handbooks, guides and technician training resources.
ITIL Foundations Training Certifications and Career Path
LinkedIn Learning ITIL Courses & Resources related to certifications and career path, exam material, Videos & printable guides
Ticket Time Tracking & Calculating Decimal Hours
Learn how to convert minutes into decimal hours, the unit of measurement in the Time and Expense application of TeamDynamix.