Popular Articles

1-Step Setup: Multi-factor authentication (MFA) for O365
Multi-Factor Authentication (MFA) for O365 offers added security protection. View MFA options and setup instructions.
Student Technology & Learning Resources
Student Welcome Information
Microsoft Office 365 for Personal Use
Students, Faculty, and Staff can download Microsoft Office for free on personal devices
Kaltura MediaSpace
Cloud based media management system.
Which Username to do I use to sign into applications & services
Chart that shows which Username to use for signing into different college applications and services.
How do I change my StarID password?
Zoom: Web Conferencing
Zoom is a web conferencing system. It supports video and audio over the Internet, screen sharing, meeting recording, whiteboard, Outlook calendar integration and use on mobile devices.
eduroam Login on Personally Owned Devices
Accessing eduroam from a personal device.
Cisco IP Phone Series 7942 and 7962 Manuals, Guides and Resources
Cisco IP Phone, 7942, 7962, Managing Calls, Conference Calls, Meet Me Conference Calls, Extension Mobility, Voice Mail / Voice Messaging.
Students: Updating Preferred/Personal Email
Learn how to update your preferred/personal email address in eServices to obtain a StarID verification code.
Microsoft Teams
How to Download and Use Microsoft Teams
MoveItSecurely: Secure File Transfer
MoveIT Securely is a service provided by Minnesota State which allows you to securely send large files to personnel that do not have access to University shared drives, such as vendors, partners or other Minnesota State institutions.
Minnesota State Connect
Steps on how to access faculty and staff Minnesota State Connect - SharePoint site.
Minnesota State Service Desk
For assistance with Minnesota State provided services, contact the Minnesota State Service Desk.
Knowledge Base Article Review Process
Learn about the standards in writing Knowledge articles and the defined review process.
View and Update a Ticket Within the Client Portal
How to check the status of an existing ticket from our Client portal.
Email Setup: MacOS Outlook Desktop Client
View step by step instructions on how to configure the Outlook Desktop Client on your Apple computer.
ISRS: How to Print
Ticket Statuses in TeamDynamix
Review information on how to apply ticket statuses in TeamDynamix.
TeamDymanix Training Guides
TeamDynamix printable handbooks, guides and technician training resources.
TeamDynamix Technician Training
This training is composed of a series of videos, each of which explain a key aspect of the technician experience in TeamDynamix.
Ticket Time Tracking & Calculating Decimal Hours
Learn how to convert minutes into decimal hours, the unit of measurement in the Time and Expense application of TeamDynamix.
ITIL Foundations Training Certifications and Career Path
LinkedIn Learning ITIL Courses & Resources related to certifications and career path, exam material, Videos & printable guides
My Approval Requests
When individuals are requesting services that require supervisor approval, the supervisor will automatically be notified and asked to approve the request in the client portal.
Service Review Process
Learn about the Service Review process and work involved to accurately document and define a Service.