View and Update a Ticket Within the Client Portal

How To


Question:

  • How to check the status and update a ticket in the service portal?

Steps:

1. Select Sign In located in the upper-right of the client portal.

     Link to Service Portal:  https://services.metrostate.edu/TDClient/1839/Portal/Home/

2. Use your MinnState login credentials:

    Username:
        Students: StarID@go.minnstate.edu
        Employees: StarID@minnstate.edu
    Password:
        StarID password

2.  Click on Services.

3.  Click on Ticket Requests.

Image of navigation bar

4.  A list of tickets will appear at the bottom of the screen. To refine the search type in relevant key words within the Search field.

5.  Click on the Title to view a ticket.

6. To update the ticket, click the Comment button.

7. Click in the field (Nofify) that contains a list to select from the person or group listed as Responsible. (This will notify the person assigned to your ticket by email.)

8. Click in the (Comment) field and type comment/update.

9. Click Save to submit your comment.


 

 

Details

Article ID: 40891
Created
Mon 10/16/17 4:09 PM
Modified
Thu 6/17/21 9:28 AM